Policy Enforcement

If we decide that there has been a violation of these Community Guidelines, we may, at our discretion, take any or all of the following steps against a violating user:

(a) issue a warning regarding the user’s behavior;

(b) refrain from displaying or remove the relevant content. Please note that if the relevant content has been received or viewed by a user (e.g. through a single/group chat or as a Moments post), we would not be able to hide or remove such content, as it would already be stored and on the user’s device cache, and the user should delete such content on his or her own device. However, we may restrict the further distribution or visibility of such content for users who have not already received or viewed the relevant content;

(c) display a notice to recipients of the relevant content to take precaution due to a suspected or confirmed breach of these Community Guidelines;

(d) restrict the user from using certain functions or suspend or terminate the user’s account;

(e) where we reasonably believe that the user has committed a crime or are required to do so under applicable laws, notify and cooperate with appropriate governmental and/or law enforcement authorities in the relevant jurisdiction.

We will consider various factors when determining whether and what actions to take against a reported user who has violated these Community Guidelines, including:

(a) the severity of the violation;

(b) whether the violation was committed intentionally;

(c) the number of other users who have been adversely affected;

(d) whether the violation amounted to unlawful conduct;

(e) whether the user has committed the same or a similar violation in the past; and

(f) whether other users have lodged user reports against the same user for the same or a similar violation.

Once we make a decision, we will inform the reporting user. If we decide to take action, we will also inform the reported user.

If you are: (i) a reported user we acted against or (ii) a reporting user who has made a user report but we have decided not to take any action, but you disagree with our decision, please lodge an appeal to us by filling up the feedback form in the WeChat Help Center, and we will attend to your request as soon as possible.If your WeChat account was suspended or restricted following our content moderation decision, you may have the option to remove the restriction by going through a self-help process with the instructions provided in the relevant push message sent to you.