Introduction

Scammers pretend to be from the customer service or technical support team of our platform and claim to be helping you resolve an issue. However, their real aim is to obtain your personal information, password or money.

Prevention

Always be vigilant and don't easily trust requests from persons claiming to be from customer service. Contact customer service via official channels only, such as using the contact information provided on the company's official website. Don't share any sensitive information, such as password, OTP, account number or credit card information to any customer service personnel.

🔎 Remember:

• "Million Dollar Guarantee": Weixin Pay provides its services for free to all users. Any communication claiming otherwise, such as requests for renewal, activation, or cancellation fees, particularly through unsolicited 'customer service' contact, should be considered fraudulent.
• "Do you receive an OTP now?": WeChat customer service personnel will never ask your OTP either verbally or ask you to key it in through any form. Your One-Time-Passoword is crucial to ensure account safety.

Keywords

"There is an error with your account, please provide your personal information to verify your identity",

"your account is suspended",

"tap the following link to process the refund",

"to protect your account, we need your password",

"I am calling from customer service to inform you that your free insurance is due for payment. Follow my steps to cancel it."

"your million dollar guarantee is expired, you need to top up"